Login
Fully listen to customer feedback and needs
We have strong social media monitoring and analysis capabilities, which can help brands to better understand and service their customers.
Stock Code
02556.HK
-
Products
Products
Marketing Cloud
Sales Cloud
Business Cloud
Analysis Cloud
Smart Cloud
DHR
Marketing Cloud
It provides full-chain and full-scene tool-based services for online marketing. It is a one-stop intelligent marketing tool and management platform.
Sales Cloud
Shorten deal times, accelerate sales growth, manage customer relationships throughout the entire cycle.
Business Cloud
Offer integrated management, including orders, inventory, and memberships, to expedite user transactions.
Analysis Cloud
Powerful data analysis provides effective business solutions, guiding wise decisions with data.
Smart Cloud
AI efficiently assists in service responses, enhancing customer satisfaction.
DHR
Comprehensive talent management system helps identify and attract top talents.
- Industries
- Company
Stock Code
02556.HK
Products
Marketing Cloud
Sales Cloud
Business Cloud
Analysis Cloud
Smart Cloud
Voice of Customers in social media
Being influenced, then criticizing... Social media is a crucial platform for brands to understand and interact with customers, as it gathers a large number of customer shopping experiences. How can brands efficiently and comprehensively discover these posts and extract their value?
How does VOC improve business?
Social media monitoring
Monitor customer sentiment across social media platforms in one place, freeing up manpower.And our monitoring scope includes the world's mainstream social media, and is more comprehensive and faster."
Social media content analysis
Analyze customer voices through AI algorithms and a rich vocabulary to provide data support for business decisions.
Flexible alert
By alerting based on the number of followers and the level of activity of a post, and continuously monitoring its development, we can better meet the needs of complex social media public opinion management scenarios.
Visual and scenario-based content analysis dashboard
Covering brand and product sentiment analysis, competitive analysis, marketing campaign performance analysis, and providing visualized dashboards across multiple scenarios.
Full contact tracking for sensitive response
Negative public opinion monitoring
for Enterprises/Brands/Products.
Post fermentation monitoring
Detect changes in post popularity and issue alerts based on popularity trends.
Supporting new products' development and market launch
Seeking hot or new concepts in product categories to inspire new product development.And by analyzing voice of the customer on newly launched products, provide direction for product improvement and promotion.
Dissemination and effect analysis of marketing activities
Unified management of social media advertising, tracking advertising trends, and evaluating effectiveness.
Dissemination and effect analysis of marketing activities
Monitoring the dissemination trends and effectiveness of marketing campaigns on social media.
Competitive social media trend analysis
Conduct competitive and self-brand social media volume and sentiment analysis to support product optimization and promotion.
Acquiring business opportunities on social media
Digging for leads and business opportunities on social media, and following up on them.
Negative public opinion monitoring
Post fermentation monitoring
Supporting new products' development and market launch
Dissemination and effect analysis of marketing activities
Dissemination and effect analysis of marketing activities
Competitive social media trend analysis
Acquiring business opportunities on social media
If you want to truly practice customer-centricity, gain authentic and objective evaluations from customers about the company, brand, and products, and uncover their value
Free consultation
© 2024 Marketingforce Management Ltd. All rights reserved